contact a Counsellor

We know that at times like this, students might need us more than ever. 

The college university experience will provide you with many opportunities for growth and change. While many of these opportunities can be exciting they can also be overwhelming. The student counsellor can provide support and guidance through these difficult times when you need it. Sometimes talking with your friends or family is not possible or enough and speaking with a neutral person can help to provide emotional supports. 

University College of the North provides comprehensive counseling and referral services for students who may be going through a challenging time. The Student Counselling office is staffed by experienced counsellors and operate on a short term and confidential basis. Students in need of long-term counselling services can be provided with an appropriate referral. 

Student counselling services are available during regular office hours, 8:30 am to 4:30 pm, Monday through Friday except statutory holidays.

Short-term counselling and support are available for:

• Personal nd academic stress
• Policy interpretation
• Sexual violence
• Anxiety and depression
• Relationship problems
• Transition
• Domestic abuse
• Sexuality
• Trauma and violence
• Procrastination
• Attendance issues
• Student appeals
• Grief and Loss
• Suicidal ideation
• Addictions
• Bullying and harassment

Q. When should I seek counselling?

A.  We all experience periods of stress, sadness, grief and conflict at some point in our lives. So if you are going through something maybe it is time to seek professional support regarding the issue or problem at hand.

• Your feeling alone/disconnected due to COVID-19 
• Feeling anxious, sad, angry or hopelessness 
• Something traumatic has happened 
• Your using substances to cope with issues in your life 
• Friends, Family & Instructors are concerned 

The stigma associated with seeking counselling supports for yourself is that it may be a sign of “weakness” when it is instead; a sign of your inner strength. It is normal and healthy to seek help when you are in emotional distress. Remember change is possible and that when someone seeks out counselling they are helping to reduce the stigma associated with counselling and mental health supports. 

Q: How can I book a counselling appointment? 

A: To book an appointment contact reception with at your respective campus to make an appointment via phone or email listed below. 

Thompson Campus Reception: 1-204-677-6450 or toll free: 1-866-677-6450

The Pas Campus Reception: -1-204-627-8500 or toll free: 1-866-627-8500

Q. Can I be seen by the Counsellor on a long-term basis?

A.  You can access “short-term” counselling and we work in partnership with community resources where we can provide supports with an external referral. The student counsellor will work with you to asses your needs or preferences and we will let you know if we can meet them. If we cannot meet them, we can refer you to other professionals.

Q.  Is Counselling Confidential?

A.  Confidentiality in Professional Practice: The Code of Ethics (2005). CASW Code of Ethics

Only when there is foreseeable harm to the client, others or by court order will the counsellor break confidentiality. Other than those reasons, there is a general expectation that all information is confidential. 

Q: Do I have to pay for student counselling services? 

A: Student counselling services are free to The Pas & Thompson Campus students only. 

Q. How often can I see the student counsellor? 

A. That depends on the plan you and the student counsellor make and availability of the counsellor and student. 

Q: Do you have a wait list? 

A: There is not current wait list however; the best way to see the student counsellor is to book an appointment with reception. The counsellor may offer you a follow-up appointment depending on their schedule and your counselling needs.

Q: What happens if I miss an appointment? 

A: Please let us know in advance or as soon as possible if you miss an appointment. If you miss a counselling appointment, it is up to you to contact the front desk to reschedule. If you miss a counselling appointment and your counsellor has not heard from you, they will call or email you to reschedule. If you miss several appointments without notice, your counsellor will end counselling.

Q: How long are sessions? 

A: Counselling sessions are usually about one hour long and pending the outcome of the session. Another appointment may be scheduled; depending on the students counselling needs and availability.